Testimonials

"I just wanted to take this time to thank you for being instrumental in helping Jim and I get our defective carpeting replaced. What still amazes me (and probably always will) is that people actually listen and hear, especially when you don’t get angry and don’t fuss. Thank you for your kindness and for caring about someone you didn’t even know a few months ago. You’ll always be one of my heroes! Our new carpeting is absolutely beautiful."

"Promptly as agreed, George appeared, measured and promised to be back about noon with samples and books. That, too, happened as promised, and when George and I found there was a product in stock and he could have it installed on Wednesday, I was thrilled. Mike showed up Thursday morning and worked all day until 8:45 that evening, without even stopping for dinner. He put everything back in place so I wouldn’t be displaced for the night. The next morning, he was back to complete the job.

I can’t tell you how much I appreciate the care, concern and workmanship Montgomery’s showed me. Dave simply got the ball rolling; George brought the right samples; Mike did one wonderful, courteous job of laying the floor. My thanks for an operation that is professional and competent. It has been my pleasure to meet you and work with you all. Thank you for more than meeting my expectations. If recommendations count, you have many from me!"

"Recently I had the pleasure of shopping at your store. For many months I have been searching for an area rug for my living room. Although I had looked at many of your upscale competitors, I was not receiving the customer care I felt should be given for a purchase of this value.

Fortunately, Lucy Ann was working the day I located the Rug Market...Once hearing my requirements, Lucy began making suggestions, displaying your stock, informing me of fiber content durability etc. I was learning so much and had been in your store fewer than ten minutes. ...It has been a few weeks now and I am still thrilled with my purchase. ...I plan to return to the Rug Market very soon to make further purchases. Also, thank you for employing such knowledgeable and helpful customer care representatives."

"I wanted to let you know how thrilled I am with the new hard wood floors.The Brazilian Cherry is spectacular! The reactions from visitors are pretty much the same: the jaw drops, followed by a 'Wow! Your floors are soooo beautiful!' This is followed by a lot of raves that include 'rich, warm, cozy, I would never leave my home again, etc.'

I can't thank you enough for helping me make my home the home of my dreams!"

"Thank you for helping me through the whole process of replacing my carpet with tile. You helped me choose the right size and color of tile in my price range. There was no pressure, only courteous, experienced advice. The tile men you sent to do the job arrived on time and were extremely hard workers. They worked fast with the least amount of mess and did a perfect job. They even helped me move back my furniture. The final result is a very happy lady thanks to you and all at Montgomery CarpetsPlus Color Tile!"

"Everyone was so helpful. The salesman was great educating me on my different options from laminate to engineered wood to solid hardwood. Yet he was never pushy. When I finally decided on the solid hardwood hard maple, he walked me through every step. The two men whom did the installation were incredible, very pleasant and did an awesome job. The man who delivered my wood was very helpful, moving some furniture for me.

Now that the floors are in, I can't describe how happy I am. Everyone that comes over comments on how beautiful my floors are and what a good installation job was done. Thank you! I will definitely recommend you to my neighbors and I will most definitely be a returning customer."

"Thank you for making the buying of new floors a good experience. You showed us patience and took the time to make sure we got what we wanted. I was dreading the selection process, but you made it easy. Thank you for showing us that customer satisfaction is important to you and CarpetsPlus."

"You and your company's management are to be commended on the day-to-day professionalism of your employees. They are all assets to your organization, and are outstanding examples of the success your company has achieved and currently enjoys."